Return & Refund Policy

At Pro-Master Fit, your satisfaction matters. However, due to the nature of our fulfillment process and partnerships with global suppliers, our return and refund policy has specific conditions.

Please read carefully before placing your order.

Order Issues & Defective Items

If you receive a product that is defective, damaged, or incorrect, contact us within 7 days of delivery at support@promasterfit.com with:

  • Your order number

  • A clear photo/video of the product and the issue

  • A short description of the problem

We will work with our suppliers to resolve the issue. In most cases, we’ll offer:

  • A replacement item (if stock is available)

  • Or a partial/full refund (depending on issue and severity)

Returns & Exchanges

Because most of our products ship directly from our fulfillment partners and are not stocked in a central warehouse:

  • We do not accept returns for reasons such as wrong size, change of mind, or personal preference.

  • Items must be unused, in original condition, and must have prior approval for return.

  • Unapproved returns will not be accepted or refunded.

Non-Returnable Items

We do not accept returns for:

  • Clearance or final sale items

  • Opened supplements or hygiene-related products

  • Custom or made-to-order items

  • Any item returned without prior contact and approval

Shipping & Processing Fees

Return shipping costs (when applicable) are not covered by us unless the item is defective or the error was ours.
We do not refund original shipping costs.

Refunds (If Applicable)

Once we approve a return or confirm a product issue:

  • Refunds will be processed to your original payment method

  • It may take 5–10 business days depending on your bank or provider

If you haven’t received a refund after this time, please check with your bank first, then contact us.

International Orders

Customers outside the US may be subject to customs duties or local VAT. These are not refundable and remain the responsibility of the customer.

Important Notes

  • Please double-check your shipping information before placing an order. We are not responsible for delivery issues due to incorrect addresses.

  • Orders that are refused, returned by the carrier, or not picked up may not be eligible for refund.

Need Help?

We’re here to support you. If you have any questions or concerns, contact our customer service team:

📧 support@promasterfit.com