FAQ

Welcome to the ProMaster Fit FAQ Hub

At ProMaster Fit, we’re more than just an online store, we’re your trusted partner in fitness. Whether you’re a seasoned athlete or just starting out, we’re here to provide premium gear, fast delivery, and support every step of the way. Below you’ll find answers to common questions about who we are, how we operate, and why thousands of customers across the U.S., Canada, and Europe choose us.

1. What is ProMaster Fit?

ProMaster Fit is a global online-only fitness store offering high-quality gym equipment, activewear, and training accessories designed for athletes and everyday fitness lovers.

2. Where is your company based?

We’re a fully remote, global eCommerce brand. Our logistics and fulfillment partners are strategically located across the U.S., Canada, and the EU to ensure fast and efficient shipping.

3. Do you have physical stores?

No we are an online-exclusive brand, which allows us to offer better prices, wide product variety, and worldwide accessibility.

4. What products do you sell?

We offer a curated selection of premium fitness gear including:

  • Adjustable dumbbells, resistance bands, kettlebells

  • Yoga mats, foam rollers, and mobility tools

  • Performance apparel for men and women

  • Gym accessories and recovery tools

5. Where do you ship to?

We currently ship to the United States, Canada, and European Union countries. More international locations are coming soon.

6. Is shipping free?

Yes! We offer free standard shipping on most orders within the U.S., Canada, and EU. Expedited options are available at checkout.

7. How long does delivery take?

  • U.S. & Canada: 3–7 business days

  • EU: 5–10 business days
    Shipping times vary slightly depending on the destination and product availability.

8. Are your products high quality?

Absolutely. We partner with top-tier manufacturers and personally vet each item for durability, function, and style before it hits our shelves.

9. Do you manufacture your own products?

We curate from trusted suppliers, and we’re in the process of launching our own exclusive ProMaster Fit gear line designed for performance and built to last.

10. Is ProMaster Fit a secure site?

Yes. Our website uses SSL encryption and secure checkout systems. Your personal and payment data are always protected.

11. What payment methods do you accept?

We accept all major credit/debit cards (Visa, MasterCard, AmEx), PayPal, Apple Pay, and Google Pay.

12. Can I track my order?

Of course. Once your order ships, you’ll receive an email with a real-time tracking link.

13. What’s your return policy?

We offer a 30-day return window on all unused items. If something doesn’t work out, contact us and we’ll guide you through the return process.

14. Do you offer product warranties?

Yes many of our products include a 90-day to 1-year warranty depending on the item. Details are available on each product page.

15. Can I order in bulk for a gym or business?

Yes! We offer volume discounts and custom solutions for gyms, personal trainers, and wellness brands. Email sales@promasterfit.com to get started.

16. Do you offer gift cards?

Yes digital gift cards are available in various amounts, perfect for birthdays, holidays, or gym buddies.

17. Are your products eco-friendly?

We’re committed to sustainability by reducing packaging waste and partnering with manufacturers who prioritize ethical labor and environmentally friendly materials.

18. Do you work with influencers or trainers?

Yes! We love collaborating with fitness coaches, athletes, and content creators. Reach out at collab@promasterfit.com to apply.

19. Can I write a review?

We encourage it! After your purchase, you’ll receive a prompt to leave a review and share your experience with the ProMaster Fit community.

20. How can I contact your support team?

We’re here to help.
Email: support@promasterfit.com
Live Chat: Available on our website
We typically respond within 24 hours.

💬 Still Have Questions?

Reach out anytime via our Contact Us page or email our friendly support team. At ProMaster Fit, your fitness goals are our priority.